Shipping policy

At More Than Mushrooms, we strive to ensure that your orders are processed and delivered efficiently and promptly. Please review our shipping policy below to understand how we handle shipping for our products.

Processing Time

• Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Cut-off Time: Orders placed after 12 PM (noon) [GMT]'will be processed the next business day.

 

Shipping Delays

• Unforeseen Delays: While we strive to deliver your order within the estimated time frame, unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control may cause delays. We appreciate your understanding and patience.

Damaged or Lost Shipments

• Damaged Shipments: If your order arrives damaged, please contact us immediately at @alison@vitaliqilife.com with your order number and photos of the damaged item(s). We will work with you to resolve the issue promptly.
• Lost Shipments: If your order is lost during transit, please contact us as soon as possible. We will investigate the issue with the carrier and take appropriate action to ensure your satisfaction.

 

Contact Us

If you have any questions or concerns about our shipping policy, please contact our Customer Service team:

• Email: alison@vitailqilife.com
• Phone: +44 7591173441